Shipping Policy

At Rovaire Studio, we are committed to delivering your order as quickly and efficiently as possible.

Please read the information below regarding our shipping process.

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Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday to Friday, excluding public holidays.

Once your order has been shipped, you'll receive a confirmation email containing your tracking information (where available).

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Estimated Delivery Times

Delivery times vary depending on your location.

Please note that these delivery times are estimates and may vary depending on your local postal service, customs processing, weather conditions, or other factors beyond our control.

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Shipping Costs

Shipping costs are calculated at checkout based on your delivery location.

From time to time, we may offer Free Shipping promotions. Any applicable offers will be displayed on our website.

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Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details (where available).

If you haven't received your tracking information within a few days after placing your order, please contact our support team.

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Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other local charges imposed by your country's customs authority.

These charges, if applicable, are the responsibility of the customer.

Rovaire Studio is not responsible for delays caused by customs clearance procedures.

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Incorrect Shipping Information

Please ensure that your shipping address is correct before completing your purchase.

We cannot be held responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

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Lost or Delayed Packages

While we work with trusted shipping partners, delivery delays can occasionally occur.

If your package appears to be significantly delayed or lost, please contact us at hellorovaire@gmail.com, and we'll do our best to assist you in locating your shipment.

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Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number.
• Photos of the damaged packaging.
• Photos of the damaged item(s).

We'll review your case and work towards a suitable resolution as quickly as possible.

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Contact Us

If you have any questions about shipping or your order, our Customer Support team is here to help.

Email: hellorovaire@gmail.com

We aim to respond to all enquiries within 24 business hours.